That summer, FEMA united dozens of organizations and agencies and put them through a simulation called Hurricane Pam, to test how everyone would respond to an emergency. Plus, I hit him up for some tips on storytelling since he's such a gifted writer. A big thanks to Dan for sharing this wisdom and inspiring us to consider the enormous stakes of moving upstream, especially at this moment. Dan: The first thing to realize is that you may have unwittingly created a culture of heroics. Tell a few of those stories to showcase why your idea is important. Upstream: How to solve problems before they happen, Choisissez parmi 20 000 points retrait en France et en Belgique, incluant points relais et consignes automatiques Amazon Lockers, Les membres du programme Amazon Prime bénéficient de livraisons gratuites illimitées, Sélectionnez cette adresse lors de votre commande, Acheter les articles sélectionnés ensemble, Livraison à EUR 0,01 sur les livres et gratuite dès EUR 25 d'achats sur tout autre article. Il y a 0 commentaire et 1 évaluation venant de France, Livraison accélérée gratuite sur des millions d’articles, et bien plus. I went upstream on Upstream to find out why he wrote it and what it can do for us. Désolé, un problème s'est produit lors de l'enregistrement de vos préférences en matière de cookies. We spend the vast majority of our time and resources reacting to problems that we might well have prevented outright, ranging from societal problems (chronic diseases, homelessness, pandemics) to business ones (customer churn, employee disengagement, support calls). Dan: There was a small-town pediatrician in Tennessee named Dr. Bob Sanders. These are examples about moving upstream to prevent problems. Me: Thinking in terms of root causes requires a high degree of curiosity and a certain degree of comfort with ambiguity. Livraison à partir de 0,01 € en France métropolitaine. Après avoir consulté un produit, regardez ici pour revenir simplement sur les pages qui vous intéressent. Me: What inspired this particular book, at this moment, for you? The difference between upstream and downstream actions - Downstream efforts = efforts dedicated to reacting to problems once they’ve occurred. But he deserves as much credit as anyone for the fact that car seats are now mandatory for kids. "Upstream" espouses that radical shift in thinking: going to the source of the problem, as far back as we can go, to solve it *before* it arises. We are stuck in a cycle of reaction. Upstream, The Quest to Solve Problems Before They Happen ... grab yourself a copy of Upstream: The Quest to Solve Problems Before They Happen by Dan Heath. So like the ex-journalist I am, I decided to ask Dan Heath some questions about his book, which I was fortunate to receive from him ahead of today's publication date. Or you may find yourself with a shortage of tech teams but if you stepped back and walked up river, you'd realize the reason you feel resource constrained is it's too hard to efficiently ship code. It serves as an apt metaphor for the topic of practical solutions for preventing problems rather than simply reacting to them. Noté /5: Achetez Upstream: How to solve problems before they happen de Heath, Dan: ISBN: 9781787632745 sur amazon.fr, des millions de livres livrés chez vous en 1 jour Trouver tous les livres, en savoir plus sur l'auteur. Pour calculer l'évaluation globale en nombre d'étoiles et la répartition en pourcentage par étoile, nous n'utilisons pas une moyenne simple. It was the perfect upstream intervention: Exactly the right people were convened to consider exactly the right problem at exactly the right time. Upstream work detects problems before they occur. Your friend says, "I'm going upstream to tackle the guy throwing these kids in the water.". Vos articles vus récemment et vos recommandations en vedette. Une erreur est survenue. Upstream: How to solve pr... Veuillez renouveler votre requête plus tard. For example, a surge in customer calls might be a problem you need to handle but you also need to make time to find the upstream issue of a product flaw. I actually heard from a reader recently who said that, in a past job, he and his colleagues realized that they had been egging on this kind of firefighting behavior. With his brother Chip, he has written many wonderful business books, including Switch and The Power of Moments. If things had been done right, would the day have needed saving? He led an effort to get new state laws passed, and Tennessee became the first state in the country to pass mandatory car-seat laws. Dan and his brother Chip have written four, The Future Is Faster Than You Think: How Converging Technologies Are Transforming Business, Industries, and Our Lives. Prevention is like a vaccine: having nothing bad happen may not be as sexy as heroic corrective measures, but it is far cheaper and more efficient. What looks like an urgent thing to do might be better viewed as a clue to a larger endeavor. What are the root causes of great performance? You both dive in and save the child. The book came on time and in perfect condition and we are currently enjoying reading it. Thank you Dan. Un problème s'est produit lors du chargement de ce menu pour le moment. It’s that good. Here goes: Make stories the heart of your communications. Congress would eventually approve over $62 billion in spending to rebuild the region. Upstream solutions are broader and slower but when they work, they achieve long lasting results. Upstream covers a key Lean continuous Improvement topic: problem solving to root cause. It involves systems thinking – looking at the systems behind problems and fixing these. Think Like a Rocket Scientist: Simple Strategies You Can Use to Make Giant Leaps in Work and Life, Why We Sleep : The New Science of Sleep and Dreams, Made to Stick: Why Some Ideas Survive and Others Die, Deep Work: Rules for Focused Success in a Distracted World, Leaders Eat Last : Why Some Teams Pull Together and Others Don't, Dan Heath is a senior fellow at Duke University’s CASE center, which supports entrepreneurs fighting for social good. Merci d’essayer à nouveau. - Upstream efforts = efforts aiming to prevent those problems from happening (upstream = proactive = preventive) Why do human beings prefer downstream efforts? “So often we find ourselves reacting to problems, putting out fires, dealing with emergencies. Découvrez les avantages de l'application Amazon. An inspiring guide to spending your life preventing problems rather than reacting to them. I often write about how grateful I am to have worked as a journalist, because it gave me the training to ask questions that get at the story behind the story. It is preventative. It's all too easy to think you're doing great work only to realize that at the end of the day, you're simply tackling the symptom of a problem rather than finding and addressing its root cause. It showed up two days later, and I read it over the weekend. The data tells you what to argue for, but the data is not your argument. New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.When we shift our energies upstream, we stop dealing with the symptoms of problems and we start fixing problems.If we can stop crimes from being committed, we do not need to work to 'solve' crimes.If we can prevent chronic diseases from developing, we do not need to treat these diseases. 1 New York Times bestselling author of When, Drive and To Sell Is Human'Informs, engages and, above all, entertains.' Wow. It's all too easy to think you're doing great work only to realize that at the end of the day, you're simply tackling the symptom of a problem rather than finding and addressing its root cause. Power of Moments - or even write a book about them create a culture of heroics ce menu le... Par étoile, nous n'utilisons pas une moyenne simple focuses on early warning signs, the... 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Thought it was the perfect upstream intervention: exactly the right people were convened to consider the. Des tiers approuvés ont également recours à ces outils dans le cadre de notre affichage d ’ annonces difference upstream. Tennessee named Dr. Bob Sanders of someone who 's chosen that path and the difference between upstream and actions... Need to start to think about the data Bob Sanders problems once they ’ re,. To a larger problem if unheeded but suddenly your friend says, `` I 'm going upstream to their..., un problème s'est produit lors du chargement de ce carrousel, utilisez votre touche de raccourci d'en-tête accéder.: data is not going to win any originality awards, but suddenly your friend says, `` 'm.
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