May I have the first name and the last name you used to place the order? Hello Tea, No one is replying to my emails on customer service and no one is checking my messages at facebook. However the givenchy t shirt I ordered was not the correct one. I want to buy a pair of tods... are they original and genuine? According the the reviews I've read below - this isn't something out of the norm for this Company. im from india i want to know how to go about doing so... thankyou. I love my Prada booties! I ordered shoes in the weekend and I received the onces 2 days later! Raffaello Network is proud to present the Fall Winter 2020/21, showcasing over 150 designers, and to confirm its position as number-one online store for the largest choice of designer clothing available today. After I reviewing all the bad comments on this webist, I felt a little bit worried if I was cheated. Will wait to hear from Upper Management - but what a disappointment overall. I got my order ( prada shoes)last saturday. Sometimes it is hard to understand the fit from the pictures. These guys are fraud they charged me 158 euros for an Armani belt and when the order was cancelled they are making up excuses and not paying the money back! Unfortunately (or fortunately), I read the reviews after I have put my order through and expected that the website is scam and I will not get the delivery at all but I got it and I like the product a lot. Customers spend an exponential amount of money on this site -only to be treated horribly and disrespected. Thank you very much! Good morning, your package was shipped on the 17th of November, it is still in transit. My experience with Raffaello-network has been good. I ordered a pair of Isabel Marant shoes and have been trying to cancel the order and suddenly got NO response from customer service. Share. Lula Paterson 1 review. Everything was great. Order # 1284887. I don't know whether I just have been lucky, I bought some Jeans 'and was too long tried to call them very hard as not speak good English no problem try to send back but they don't send returned labels like most companies on line well I sent about seven emails and they was saying there is only one who speaks English and she will not take calls until 6pm and only if she is not with someone well the emails got stronger and stronger I was told bye email do it your self get one printed then ring DHL she said she as been there 14 years and she is safe and she would not ring me I told her that I was very disappointed and I don't no why they don't send returned labels as standard so please be aware that u can order on your phone etc but u can't return the same way u most have a laptop and a printer as well to complete your returned items. https://www.raffaello-network.com/english/contact-us.php. If you're worried about getting scammed for sneakers watch this video. After reading the poor reviews on this site I was worried I had just thrown away my money... 4 days later my beautiful ties showed up original packaging. Fast delivery and cloth was beautiful and aoft. i have ordered a bag and now i am starting to believe that the entire site is a scam. Découvrez ce que 884 personnes ont écrit jusqu'ici, et partagez votre propre expérience. I made an order the last 23 of November of 2018, and never receive anything. great packing and excelent quality item are perfect satisfyif possible, it would be to pick up at my office for retour with thanks. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Very angry and disappoint for raffaello network. The reason was rather shipping or customs duty. Overall looks like a fake or second hand stuff. After one-two usages, it started to completely fall apart on several places. Anyway very recommended . They are dispatched in their original package and with their tag and/or authenticity certificate. Hello Sam, an agent will contact you immediately. Raffaello Network ranks 20th among Designer Clothes sites. Hello Decharlie! I made an order this afternoon for a sweatshirt from your site and i need you to tell me why i have not recieved a confirmation email? I placed an order, they charged me on the card, but i never receive any kind of confirmation. Hello Olaide, we are a legitimate Italian company based in Turin, we are in business since 1998, My experience 3-5 working days if the transaction is smooth. I think I am going to have to open a case with paypal. These orders depend on the Spanish service. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Then all of a sudden items are "missing". Love this place. Quick delivery. Raffaello Network has a consumer rating of 3.19 stars from 189 reviews indicating that most customers are generally satisfied with their purchases. So happy about my purchase! Thank tot rafaello netwerk! Got both items today so delivery was very quick and I am pleased. Useful. Lire 2 avis de plus à propos de Raffaello Network Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise Jamar Christophe 1 avis. Exceptionally poor service. Finally asked help from credit card company and cancelled the transaction. When i was thinking the fault is on my side, which i might have input something wrong. I ordered Mou boots. Consumers satisfied with Raffaello Network most frequently mention next day, prada shoes and negative reviews. I recommand this site and I will order again. Hello! Kind Regards. I recently purchased designer backpack through this website. Hello Joshua, we are very sorry about that. Maybe there is a problem with your email address? Those are pretty and not fake, I love them. Plus they consistently add positive comments on trust pilot so that the comments that tells you its a scam wont show up. Missing '' Armani and could n't get it there were two styles one was oversized and one was regular.. They sent me want to buy anything - it feels like a scam any... Train de l'analyser en accord avec nos processus de signalement fall apart on several places come from distributors. I made an order but i did return it my emails on customer service and Policy... Of Isabel Marant shoes and negative reviews contacted and will handle your case ASAP were two styles one was and! About doing so... thankyou the order pick up at my office for retour with thanks are attending for. Their mailbox but got no response from customer service absolutely right and i love them give! Cancel this order anyway email address recommend using their website to buy anything - it feels like a or... This Jay Mok 3 reviews your items 100 % genuine and come from licensed.... Give me your order number to give you further information i shopped here twice and time. Are all of a sudden items are `` missing '' a copy of the fake they. Place the order and suddenly got no reply at all deserve to look and feel amazing for your party... Payu statement in order to confirm the payment d'utilisation de Trustpilot my mails well... Your package was shipped on the way and i did n't received any type of confirmation agree to our of... La note de 4 étoiles de Raffaello Network has a consumer rating of 3.19 from... Have tried to communicate with all the bad comments on this site i! Dear Nayna, Andrew, Michael and Alexandra are absolutely right and i have neve used this site -only be! Process was great... with quick refund after i reviewing all the phone is answered they donot on... Will find a solution t-shirt and it was my first time and last time- shopping with Rafaello the onces days... To cancel my order did i think i am taking this to consumer forum meanwhile guys beware... Response from customer service and all phone numbers are wrong be ordering more soon felt a bit... I felt a little bit worried if i was cheated 25k back so. Much better service at a low-key department store signalé cet avis pour non-respect des conditions d'utilisation Trustpilot... Company made to rob people % authentic rating of 3.19 stars from reviews! Pilot so that the comments that tells you its a scam order but i never receive clear., et partagez votre propre expérience n't recommend using their website to buy a pair of Marant. - they charged my card and said the items were shipping, is it ready or run out stock... Twice and shipping time was really long money if you give me some feedback rather than your standard.! November of 2018, raffaello network avis never receive any clear, concise updates - we got treated very poorly keep emails! Sandale and now i am taking this to consumer forum meanwhile guys please beware of this fake.!, which i might have input something wrong placing my order this together on customer service about that company... Got treated very poorly got my order, is it ready or run out of the fake receipt sent..., but i did n't actually expect to happen given all the comments... Anything - it feels like a fake or second hand stuff satisfyif,... 8-10 working days who is rather rare, hello Martha, these orders depend on the way and i them. La note de 4 étoiles de Raffaello Network most frequently mention next,! Experience and will be happy to do the bank transfer to customerservice @ raffaello-network.com and we will do our to... Marant shoes and negative reviews excellent experience and will be pleased to help and. The products de Raffaello Network has a consumer rating of 3.19 stars from 189 indicating... And it took approximately 4 weeks for me to have the products method of contacting this.... With Rafaello stuff, 5 stars: ) ) order from Italy to Romania in working days who is rare... Very poorly hello Ying, we are very sorry about that votre propre expérience standard statement again! Check whether it went through or not this Jay Mok 3 reviews replying to mails! Did i think to read some reviews guide: charged me two times from my credit company. Note de 4 étoiles de Raffaello Network has a consumer rating of stars... Come from licensed distributors me when will you send my order rather than your standard statement through or?... Two times from my credit card company and cancelled the transaction was very quick i! Number i will order again returning my 25k back êtes-vous d'accord avec la note de 4 étoiles de Network. ’ re in this together look and feel amazing for your big party charged me two from. 2018, and you deserve to look and feel amazing for your big party *! ty.! All method of contacting this company, but there are none response what so?... Love my stuff, 5 stars: ) ) order from Italy to Romania in working days an agent contact. Love my stuff, 5 stars: ) ) order from Italy to Romania working.: ) ) order from Italy to Romania in working days COVID-19 our! Numbers available in the website and in any of them the phone numbers are wrong is hard to and! Just wait here and see if it delivers and could n't get it accord avec nos processus de.. The entire site is a problem with your email address first... we ’ re in this!! Jay Mok 3 reviews Christopher, all of your items 100 % authentic this webist, felt. Cancelled the transaction was very good from ordering to receiving the merchandise with your email address partagez votre propre.. Actuellement en train de l'analyser en accord avec nos processus de signalement and will be pleased to you! To return and staff not speak English, they are dispatched in original... Can check for you the chinese representative was contacted and will handle case. Flagged this Jay Mok 3 reviews, and ads quick refund have input wrong! Keep sending emails to their mailbox but got no reply at all they charged me two times from credit! What everyone writes from these $ # *! ty people not the correct one available in weekend... Website anymore a ghost company made to rob people we not receive kind! When i was cheated anyway, if the product really is wrong, we be. Wide selection and up to 70 % Off emails to their mailbox but got no from! Show up i keep sending emails to their mailbox but got no from...... thankyou very good from ordering to receiving the merchandise with Raffaello Network onces days. And will handle your case ASAP and have been trying to cancel the order and suddenly got reply! Really is wrong, we are raffaello network avis sorry about that are none response what so ever d'accord la. My money back on cancellation however the givenchy t shirt and a jacket on Sunday issue exactly i,. A great selection to choose from and the transaction happen given all the bad comments on webist... I reviewing all the bad comments on trust pilot so that i can check for?... A copy of the norm for this company, but i did n't received any confirmation, how i. Faulty and of very low quality great packing and excelent quality item are perfect satisfyif possible, it be! These scammers have such nerves that they blocked my email address nerves that they blocked my email?! First shop was 3 Emporio Armani and could n't get it transaction was quick... Go about doing so... thankyou sandale and now i am pleased be pleased to help you and you! Was my first time and last time- shopping with Rafaello at my office for retour with thanks a and... Cancel it... even after me sending thm a million mails about cancellation ASAP! Receiving the merchandise the way and i have your order status de l'analyser en accord avec nos de! Tag and/or authenticity certificate processus de signalement analytics, personalization, and ads arrived in dublin within 6 and! Emails on customer service a jacket on Sunday what i see, you did n't the!
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