"Reference Services in Digital Environment.". By the late 1990s, many libraries moved from CD-ROM to providing databases through the Internet. Kadir and Diljit Singh. 2 DEFINITON OF DIGITAL REFERENCE SEVICE WITH ITS HISTORY Janes, Carter and Memmott (1999) defined digital reference service as “a mechanism by Telephone service began to appear alongside traditional face-to-face and postal reference services early in the twentieth century (Bopp, 1995). "Reference Services in Digital Environment." Lankes (1998) defines digital reference as Internet-based question and answer services that connect users with individuals who possess specialized subject or skill expertise. library-quality reference service to users a nytime anywhere (24 hours per day, 7 days per . In, Wan Ab. The term digital reference service is also known as virtual reference service, online reference, Web-based reference service, and electronic reference service. Wan Dollah, W. A., & Singh, D. (2009). (Ed. (iii) Collaborative Digital Reference Services (CDRS); and (iv) Non-library based information services 2.1 New trends of Reference Sources As discussed under section 1.1, reference librarians must be able to respond to a variety of questions ranging from ready-reference to research type, depending on the needs China’s Science Digital Library Reference Service System is a reference service system including 37 member units and its reference service experts provide an online reference service to users (Guo, 2007). The service is launched in January 2009, now we have a nation-wide network with 625 public libraries as of July 2019. Quantifying Cooperation: Collaborative Digital Reference Service in the Large Academic Library The purpose of this study was to determine how successfully a large academic library with multiple reference departments and subject specialties could combine virtually to create one digital reference service. accommodate such services. The Internet introduced new possibilities and interactive technologies such as e-mail, chat, and instant messaging to the reference desk (Penka, 2003). (LRW) Digital Reference Services: A concept that shows reference services delivered electronically, often in real-time, where the users employ computers or other Internet technology to communicate with reference staff, without being physically present in the library. Lankes (2000) gives five reasons for moving to electronic reference services: Video Conferencing: This form of digital reference is where librarians and users are able to see each other in the monitor through a camera. Eventually the electronic catalogue databases became the online public access catalogues (OPACs) providing local as well as remote access. Janes, Carter, and Memmott (1999) define digital reference as a mechanism by which people can submit their questions and have them answered by a library staff member through some electronic means (e-mail, Web forms, chat, and so on) not in person or over the phone. Wasik (2003) traced the origins of digital reference services to the library field, where libraries sought to augment traditional services by providing reference assistance in an electronic environment. Looking for research materials? E-Mail Reference: A main format of digital reference services where user sends the library an e-mail with a reference query and the library may reply by e-mail, telephone, correspondence, and so on. To Support Customers in Easily and Affordably Obtaining the Latest Peer-Reviewed Research, Copyright © 1988-2020, IGI Global - All Rights Reserved, Additionally, Enjoy an Additional 5% Pre-Publication Discount on all Forthcoming Reference Books, Wan Dollah, Wan Ab. In Theng, Y., Foo, S., Goh, D., & Na, J. Digital Reference Robots: Use of artificial intelligence to response to questions—for instance, the Ask Jeeves service that is available on the Internet. ), Wan Dollah, Wan Ab. Technological innovation has played a key role in reference librarianship in the second half of the twentieth century. Since its inception in 1997, Ask a Librarian (UK) has been a model for best practice in collaborative digital reference in public libraries. With OPACs, the users can specify their queries as asset of keywords linked by logical operators AND, OR and NOT. In general, a digital reference service has four elements as follows: The interface (e-mail, Web form, chat, videoconference, and so on), Electronic resources (including electronic or CD-based resources, Web resources, local digitized material, and so on), as well as print resources (Berube, 2003, p. 1). Ask-A-Librarian Service: Usually provides a free, quick reference service and the basic answers to brief, factual questions. Kadir Wan Dollah (MARA University of Technology, Malaysia) and Diljit Singh (University of Malaya, Malaysia), InfoSci-Education Knowledge Solutions – Books, Handbook of Research on Digital Libraries: Design, Development, and Impact. The question can be typed in with other specific information and then sent to the library by clicking on a send button. Online Chat Reference: or instant messaging is where librarians and users can “talk” to each other in real-time in the Internet using special text-based software. What is Collaborative Digital Reference Service? Search our database for more, Full text search our database of 145,100 titles for. Digital reference services are one among so many such types of services that may help in people with special needs’ information seeking and access. Search inside this book for more research materials. 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